{"id":236593,"date":"2025-06-03T09:16:02","date_gmt":"2025-06-03T13:16:02","guid":{"rendered":"https:\/\/cliniquedesyeuxdelaval.ca\/?page_id=236593"},"modified":"2025-06-03T09:20:19","modified_gmt":"2025-06-03T13:20:19","slug":"cancellation-and-late-arrival-policy","status":"publish","type":"page","link":"https:\/\/cliniquedesyeuxdelaval.ca\/en\/cancellation-and-late-arrival-policy\/","title":{"rendered":"Cancellation and Late Arrival Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; admin_label=&#8221;Our Values&#8221; module_id=&#8221;myopie&#8221; _builder_version=&#8221;4.16&#8243; parallax=&#8221;on&#8221; parallax_method=&#8221;off&#8221; custom_padding=&#8221;0px||80px|&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; da_disable_devices=&#8221;off|off|off&#8221; transparent_background=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][et_pb_text _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; text_font_size=&#8221;18px&#8221;]<\/p>\n<p>To ensure the efficient use of our clinical resources and provide timely care to all patients, we kindly ask that you provide at least 12 hours\u2019 notice for any appointment cancellations or rescheduling. Failure to do so will result in <strong>a $70 fee,<\/strong> which must be settled <strong>prior to booking any future appointments.<\/strong> This policy applies to <strong>all patients,<\/strong> including those whose appointments are covered by provincial health insurance.<\/p>\n<p>Patients who arrive <strong>more than 10 minutes late<\/strong> may be considered as having missed their appointment, unless the optometrist determines that the exam can still be completed <strong>without disrupting the schedule.<\/strong><\/p>\n<p>Every missed appointment is a missed opportunity to care for another patient. We appreciate your <strong>understanding and cooperation<\/strong> in helping us serve our community more effectively.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To ensure the efficient use of our clinical resources and provide timely care to all patients, we kindly ask that you provide at least 12 hours\u2019 notice for any appointment cancellations or rescheduling. Failure to do so will result in a $70 fee, which must be settled prior to booking any future appointments. This policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[et_pb_section fb_built=\"1\" custom_padding_last_edited=\"on|desktop\" admin_label=\"Our Values\" module_id=\"myopie\" _builder_version=\"4.16\" parallax=\"on\" parallax_method=\"off\" custom_padding=\"0px||80px|\" custom_padding_tablet=\"\" custom_padding_phone=\"\" da_disable_devices=\"off|off|off\" transparent_background=\"off\" collapsed=\"off\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" da_is_popup=\"off\" da_exit_intent=\"off\" da_has_close=\"on\" da_alt_close=\"off\" da_dark_close=\"off\" da_not_modal=\"on\" da_is_singular=\"off\" da_with_loader=\"off\" da_has_shadow=\"on\"][et_pb_row _builder_version=\"4.25.2\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_column type=\"4_4\" _builder_version=\"4.25.2\" _module_preset=\"default\" global_colors_info=\"{}\" theme_builder_area=\"post_content\"][et_pb_post_title _builder_version=\"4.25.2\" _module_preset=\"default\" theme_builder_area=\"post_content\" meta=\"off\" featured_image=\"off\" hover_enabled=\"0\" sticky_enabled=\"0\"][\/et_pb_post_title][et_pb_text module_class=\"et_pb_animation_left et-animated et-waypoint\" _builder_version=\"4.25.2\" _module_preset=\"default\" text_text_color=\"#666666\" text_font_size=\"19px\" text_line_height=\"1.7em\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\" custom_margin=\"33px|||\" hover_enabled=\"0\" global_colors_info=\"{}\" theme_builder_area=\"post_content\" sticky_enabled=\"0\"]<\/p><p>Afin d\u2019optimiser l\u2019utilisation de nos ressources cliniques et d\u2019assurer un acc\u00e8s \u00e9quitable aux soins pour tous nos patients, nous vous demandons de bien vouloir nous aviser <strong>au moins 12 heures \u00e0 l\u2019avance<\/strong> pour toute annulation ou modification de rendez-vous. <strong>\u00c0 d\u00e9faut, des frais de 70 $<\/strong> seront appliqu\u00e9s, et <strong>devront \u00eatre acquitt\u00e9s avant la prise d\u2019un nouveau rendez-vous.<\/strong> Cette politique s\u2019applique <strong>\u00e0 tous les patients,<\/strong> y compris ceux dont les examens sont couverts par l\u2019assurance maladie provinciale.<\/p><p>Les patients arrivant avec <strong>plus de 10 minutes de retard<\/strong> pourront <span style=\"text-decoration: underline;\">\u00eatre consid\u00e9r\u00e9s comme ayant manqu\u00e9 leur rendez-vous,<\/span> sauf si l\u2019optom\u00e9triste juge que l\u2019examen peut \u00eatre r\u00e9alis\u00e9 <strong>sans nuire au bon d\u00e9roulement de la journ\u00e9e.<\/strong><br \/>Chaque rendez-vous manqu\u00e9 repr\u00e9sente une occasion perdue d\u2019offrir des soins \u00e0 un autre patient. Nous vous remercions de votre compr\u00e9hension et de votre collaboration.<\/p><p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation and Late Arrival Policy | Clinique des Yeux de Laval \u00e0 Sainte-Rose<\/title>\n<meta name=\"description\" content=\"Optom\u00e9tristes \u00e0 Ste-Rose, Laval, offrant des soins optom\u00e9triques ax\u00e9s sur la sant\u00e9 de vos yeux. Aucune lunette \u00e0 vendre. 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